Returns & Warranty Policy
AutoActuators is a factory-direct supplier shipping worldwide from our own plant in China. Every order is covered by the clear rules below.
1. 30-Day Returns
You may return any item within 30 days of delivery, provided it is unused, uninstalled and in its original packaging.
- Wrong item or manufacturing defect: we bear the return shipping cost and send a replacement or a full refund — your choice.
- Ordered by mistake / no longer needed: the item can still be returned; return shipping is arranged by the buyer and the refund covers the product value.
2. How to Start a Return
- Email sales@autoactuators.com (or WhatsApp +86 136 5615 7230) with your order reference, the factory number (e.g. AA-VGT-044) and a few photos or a short video.
- We reply within 12 hours with the return address and instructions.
- Ship the item back with tracking and send us the tracking number.
3. Refunds
Refunds are issued to your original payment method within 7 business days after the returned item arrives and passes inspection. Bank processing may add 1–3 days.
4. 12-Month Limited Warranty
Every actuator and repair part we sell carries a 12-month limited warranty against manufacturing defects, starting from the delivery date.
If a covered failure occurs, send us a short video or photos of the failed unit; after confirmation we ship a free replacement by express or refund the purchase — at your choice.
5. What the Warranty Does Not Cover
- Improper installation or wiring, including connection to the wrong voltage
- Damage caused by turbocharger or engine faults unrelated to our part (oil starvation, foreign object damage, over-boost)
- Units that have been disassembled, third-party re-calibrated, or used in racing / competition
- Normal wear and consumable items
6. Wholesale & Project Orders
For bulk or customized orders, the terms stated on the proforma invoice (PI) agreed with you prevail over this page.
Last updated: October 9, 2026 · Questions? Contact us — we reply within 12 hours.